Customer Value Manager

Join PT Bangka Belitung Digital Solutions as our Customer Value Manager in Pangkalpinang, Bangka Belitung, and play a pivotal role in driving customer success and maximizing long-term value for our clients. In this premium, high-impact position, you'll work closely with our sales and customer support teams to ensure our clients achieve their business objectives through our innovative digital solutions.

As a Customer Value Manager, you'll be responsible for identifying opportunities to enhance customer satisfaction and retention, while also developing and implementing strategies to increase customer lifetime value. You'll leverage your deep understanding of our products and services to provide exceptional customer experiences and build strong, lasting relationships with our clients.

If you're a seasoned professional with a proven track record in customer success and a passion for driving business growth, we invite you to be part of our dynamic team at PT Bangka Belitung Digital Solutions. We offer a competitive salary, a collaborative work environment, and the opportunity to make a real impact on our clients' success.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer success strategies to maximize customer lifetime value and retention
• Identify and pursue opportunities to enhance customer satisfaction and loyalty
• Collaborate with sales and customer support teams to ensure seamless customer experiences
• Analyze customer data and trends to inform strategic decision-making
• Provide exceptional customer service and support to internal and external stakeholders
• Build and maintain strong relationships with key clients to drive long-term business growth
• Monitor and report on customer success metrics and KPIs
• Stay up-to-date with industry trends and best practices in customer success

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• 5+ years of experience in customer success, customer service, or a related role
• Proven track record of driving customer satisfaction and retention
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in using CRM software, such as Salesforce or HubSpot
• Familiarity with data analysis tools, such as Excel or Google Analytics
• Ability to work independently and as part of a team in a fast-paced environment

🛠️ Keahlian

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