Customer Experience Specialist (Help Desk Agent) - Earn Up to IDR 24,000,000 Monthly | Foundever Bali

Join Foundever, a global leader in customer experience and business process outsourcing, and become a key player in delivering exceptional service to customers worldwide. We're looking for passionate Customer Experience Specialists (Help Desk Agents) to join our team in Bali. In this role, you'll be the first point of contact for customers, ensuring their queries and issues are resolved efficiently and professionally. This is a fantastic opportunity to grow your career in a dynamic and supportive environment.

As a Customer Experience Specialist (Help Desk Agent), you'll handle customer inquiries via phone, email, and chat, using our advanced CRM system, Zendesk. You'll need to be highly organized, with excellent communication skills, and a keen eye for detail. This role is perfect for someone looking to build a career in customer service, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and issues via phone, email, and chat, ensuring timely and efficient resolution.
• Use Zendesk to manage customer interactions and track service requests.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Collaborate with internal teams to resolve complex customer issues.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay up-to-date with industry best practices and trends in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Maintain high standards of professionalism and confidentiality in all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Familiarity with CRM systems, particularly Zendesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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